Built for the People on the Front Line.
Project SHIELD 360 De Escalate was designed for every professional whose work puts them between a person in crisis and a worse outcome. Whether you carry a badge, a clipboard, or a headset — this program was built for you.
One Standard. Every Context.
De-escalation is not a single-profession skill. Crisis does not sort itself by agency or discipline. SHIELD 360 delivers a unified, evidence-informed framework that translates across every environment where public safety and human wellbeing intersect.
Law Enforcement Agencies & Officers
Officers encounter mental health crises, substance use emergencies, and community conflict daily — often without adequate preparation. SHIELD 360 gives departments a structured, certifiable framework that reduces use-of-force incidents, builds community trust, and satisfies growing policy and accreditation demands.
- Scenario-based training mapped to real patrol conditions
- Policy-aligned curriculum adaptable to department SOPs
- Dual-expert debrief from both law enforcement and behavioral health perspectives
- Organizational certification pathway for full department credentialing
Law Enforcement Training Academies
Academies set the standard for how officers enter the profession. Embedding SHIELD 360 into pre-service training ensures every graduating officer carries a certified de-escalation credential before their first shift — not as an add-on, but as a core competency.
- Curriculum designed to integrate with existing academy schedules
- Asynchronous and hybrid delivery formats for flexible cohort scheduling
- Certification issued at graduation — not after the fact
- Supports POST and state training compliance requirements
First Responders
Paramedics, EMTs, and fire personnel are frequently first on scene at behavioral health emergencies — often before law enforcement arrives. SHIELD 360 equips first responders with the communication tools and crisis recognition skills to stabilize encounters and hand off safely.
- Crisis recognition training specific to pre-hospital environments
- Communication protocols for high-stress, time-limited encounters
- Co-responder coordination modules for multi-agency scenes
- Certification recognized across public safety disciplines
911 Dispatch & Emergency Communications
Dispatchers are the first voice a person in crisis hears. They shape the entire trajectory of an encounter before any responder arrives. SHIELD 360 trains dispatch professionals to recognize crisis indicators, apply de-escalation language, and coordinate the right response from the first call.
- Crisis recognition and triage protocols for call-taking environments
- De-escalation language and active listening techniques for live calls
- Guidance on routing behavioral health calls to appropriate resources
- Certification applicable to PSAP accreditation and training records
Behavioral Health Professionals
Clinicians, social workers, and crisis counselors bring essential expertise to public safety encounters — but co-responder work requires a shared language with law enforcement. SHIELD 360 builds that bridge, giving behavioral health professionals the tactical awareness and communication framework to operate effectively in the field.
- Tactical awareness training for field-based clinical work
- Co-responder coordination protocols with law enforcement partners
- Scenario practice in law enforcement and community settings
- Dual-expert debrief that validates clinical and tactical competency
Healthcare Institutions
Emergency departments, psychiatric units, and community health centers face escalating patient behavior with limited security infrastructure. SHIELD 360 trains clinical and non-clinical staff to recognize, prevent, and de-escalate volatile situations before they become safety incidents.
- Training applicable to ED, inpatient, and outpatient settings
- Non-physical intervention techniques for clinical environments
- Modules on trauma-informed communication and patient rights
- Organizational certification for department-wide credentialing
Corrections & Detention Facilities
Correctional officers manage high-density, high-stress environments where de-escalation is a daily operational necessity. SHIELD 360 provides a structured, certifiable framework that reduces incident rates, supports staff wellbeing, and meets growing standards for humane facility management.
- Scenario training mapped to correctional and detention environments
- Modules on mental health recognition in incarcerated populations
- Policy-adaptable curriculum for facility-specific protocols
- Organizational certification for full staff credentialing
K–12 Schools, Colleges & Universities
School resource officers, campus security, counselors, and administrators navigate student mental health crises, threat assessment, and community conflict in environments where relationships are everything. SHIELD 360 provides age-appropriate, context-sensitive training that prioritizes student safety and institutional trust.
- Curriculum adaptable to K–12 and higher education contexts
- Training for SROs, campus security, counselors, and administrators
- Modules on youth mental health, trauma, and developmental context
- Supports threat assessment team training and campus safety planning
Community Organizations & Social Services
Community health workers, outreach teams, housing navigators, and social service providers encounter crisis daily — without the institutional backing of a badge or a clinical license. SHIELD 360 gives community-based professionals the same rigorous framework used by public safety agencies, adapted for the trust-based relationships that define community work.
- Training designed for non-law-enforcement community contexts
- Modules on trauma, poverty, housing instability, and crisis intersections
- Community-centered communication and de-escalation techniques
- Certification that elevates the professional standing of community workers
Not Sure Where You Fit?
If your work puts you in contact with people in crisis, SHIELD 360 was built for you. Contact our team and we will help identify the right track, delivery format, and certification pathway for your context.