Project SHIELD 360 De Escalate — Crisis Response Training and Certification
Train For The Moment.
Transform The Outcome.
Project SHIELD 360 De Escalate is an evidence-informed training and certification system preparing professionals and communities to recognize crises, communicate effectively, make sound decisions, and guide encounters from hurt to help.
A Complete System. Not A Single Technique.
Crisis Response Readiness From First Call To Follow Up.
PSD 360 integrates human behavior, tactical awareness, communication, legal and policy decision making, disability-informed response, referral, documentation, supervision, and continuous improvement.
01
Full Circle Preparation
Dispatch. Pre-arrival planning. Scene assessment. First contact. De-escalation. Disposition. Warm handoff. Documentation. Follow up.
02
Immersive AI Practice
Realistic, branching scenarios place responders inside evolving encounters where their choices shape the outcome — building decision-making muscle through repetition, not just recognition.
03
Coordinated Response
Train dispatch, field responders, supervisors, clinicians, EMS, 988, mobile crisis, and community services to operate as one system — not parallel silos responding to the same call.
04
Measured Performance
Knowledge checks, scenario rubrics, expert debriefing, follow-up evaluation, and workplace application.
Designed Around Your Organization
Training That Meets Teams Where They Are.
The PSD 360 De Escalate Training System is available through asynchronous, hybrid, and in-person delivery. Each implementation can be tailored to the operational needs, policies, personnel, and communities of any agency or organization.
Asynchronous
Self-paced online modules allow personnel to complete training on their own schedule — ideal for shift-based agencies and distributed teams managing competing operational demands.
Hybrid
Online coursework paired with facilitated in-person sessions. Participants build foundational knowledge independently, then apply it through guided scenario practice with their team.
In-Person
Instructor-led training delivered on-site for academies, agencies, and organizations. Includes live scenario exercises, group debrief, and direct application to your agency's policies and community context.
The PSD 360 Response Framework
Every Decision Connects To What Happens Next.
De-escalation is not a single moment — it is a sequence of purposeful, communication-centered, and reasonable steps.
Project SHIELD 360 Is For Everyone
Readiness That Strengthens People, Agencies, And Communities.
PSD 360 was built and developed with varied professional communities and considers their unique operational requirements.
Public Safety
Academies & Colleges
Cities & Towns
Schools & Youth
Faith & Community
International Partners
Expert Guided Learning and Debriefing
Two Perspectives. One Safer Outcome.
PSD 360 connects behavioral health understanding with public safety decision making so participants learn what occurred, why it mattered, and how future responses can improve.
Dr. Eleanor Lao
Behavioral Health Expert
Crisis assessment, human behavior, trauma, mental health conditions, and trauma-informed de-escalation.
Dr. Lynwood Douglas
360 Law Enforcement Expert
Tactical communication, scene safety, officer decision making, policy application, and scenario performance.
Trusted By Those Who Respond
What Professionals Are Saying.
PSD 360 gave our officers a framework they could actually use in the field — not just a checklist, but a way of thinking through every encounter from the first call to the final report.
The dual-expert debriefing model is unlike anything else in crisis response training. Hearing both the behavioral health and law enforcement perspective on the same scenario changed how our team communicates.
We needed something that could work across our entire academy curriculum — from recruits to supervisors. PSD 360 scaled to every level without losing its depth.
The Standard Becomes Visible
Build Readiness. Demonstrate Skill. Earn Recognition.
Participants who satisfy established knowledge and performance requirements may earn module badges, a certificate of completion, and the PSD 360 Certified De Escalate designation.
- Evidence-informed instruction
- Immersive scenario performance
- Structured expert debriefing
- Knowledge and skill evaluation
- Continuing improvement and retention
From One Encounter To A Worldwide Culture Of Readiness
Better Conversations
Can Save Lives.
Bring Project SHIELD 360 De Escalate to your agency, academy, city, state, school, college, faith community, organization, or country.
Already deployed across municipal police departments, tribal nation public safety agencies, university systems, and regional behavioral health authorities — the curriculum adapts to your jurisdiction, your policies, and your community.
Bring PSD 360 To Your Organization
Request Information.
Whether you represent a law enforcement agency, a city, an academy, a school, or a community organization — we want to hear from you. Tell us about your team and we'll follow up with information tailored to your context.